Refund policy

At punkoutfit.shop, we are committed to providing a transparent, fair, and convenient shopping experience for our customers.

We understand that customers may occasionally need to return or exchange clothing purchased from our online store. This Return & Refund Policy explains our return eligibility requirements, return procedures, refund processing timelines, and related customer rights.

This policy applies to eligible purchases made through https://punkoutfit.shop/ and delivered within the United States.

30-Calendar-Day Return Policy

We accept return requests for eligible merchandise within 30 calendar days after the customer receives the order.

Customers must contact us and submit their return request within this 30-calendar-day period.

The return period begins on the day following the date of delivery. Calendar days include weekends and public holidays.

All standard return and refund requests must be submitted within 30 calendar days after delivery.

Customers who wish to return a product must contact our customer service team at info@punkoutfit.shop before shipping merchandise back.

Return requests submitted after the 30-calendar-day period may not be accepted unless otherwise required by applicable consumer protection laws.

Return Eligibility

To qualify for a standard return, merchandise must generally meet the following requirements:

  • The return request is submitted within 30 calendar days after receipt.

  • The product is unused, unwashed, and unworn except for reasonable fitting.

  • The merchandise remains in its original condition.

  • Original tags and labels are attached where reasonably possible.

  • The product is free from damage caused by customer misuse.

  • Original accessories and accompanying items are included.

  • The customer can provide an order number or other proof of purchase.

Customers may reasonably try on clothing to check the fit, size, and suitability, provided the merchandise is not damaged, altered, or excessively worn.

Items that do not meet the standard return eligibility requirements may be declined unless they are defective, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

How to Request a Return

To initiate a return, customers should follow the steps outlined below.

Contact Customer Support

Email info@punkoutfit.shop within 30 calendar days after receiving the order.

Please provide the following information:

  • Order number

  • Customer's full name

  • Email address associated with the order

  • Product name

  • Reason for the return

  • Photographs if the item is damaged, defective, or incorrect

Return Request Review

Our customer service team will review the request and determine whether the merchandise meets the return eligibility requirements.

Receive Return Instructions

Once the request is accepted, we will provide the necessary return instructions.

Ship the Merchandise

Customers should securely package the returned items and send them to our designated return address.

We recommend choosing a shipping method with tracking information.

Return Inspection

After receiving the returned merchandise, we will inspect it to confirm its eligibility for a refund.

Refund Approval and Processing

Once the refund is approved, we will process the approved refund amount to the original payment method within 7 business days.

United States Return Address

Our designated return address for eligible merchandise purchased through punkoutfit.shop is:

punkoutfit.shop
2572 Drake Street
Montgomery, AL 36108
United States

Customers should contact info@punkoutfit.shop and receive return instructions before shipping any merchandise.

This return address is separate from our business contact address in the United Kingdom.

Please do not send merchandise to our business contact address unless specifically instructed by our customer service team.

Return Shipping Costs

For standard returns due to personal preference, incorrect size selection, or a change of mind, customers are responsible for the return shipping costs.

The return shipping fee will depend on the shipping carrier and the customer's location.

We do not charge additional restocking or return handling fees for eligible standard returns.

Restocking Fee: $0.00 USD.

For returns involving damaged, defective, or incorrect merchandise caused by our error, punkoutfit.shop will cover reasonable return shipping costs or arrange a prepaid return shipping method.

Customers will not be required to pay return shipping costs for merchandise returned due to an error for which we are responsible.

Refund Policy — Guaranteed Refund Within 7 Business Days

We guarantee that the approved refund amount will be returned to the customer's original payment method within 7 business days after refund approval.

Our refund policy follows these conditions:

  • Refund Processing Time: Within 7 business days after approval.

  • Refund Method: Original payment method used during checkout.

  • Refund Currency: Original transaction currency.

  • Restocking Fee: $0.00 USD.

  • Refund Notification: Customers will receive confirmation when their refund has been processed.

Business days refer to Monday through Friday, excluding applicable public and banking holidays.

Once a refund has been approved, we guarantee that the refund transaction will be issued to the original payment method no later than the seventh business day following approval.

Approved refunds will not be replaced with store credit or gift cards without the customer's agreement.

Depending on the customer's bank, card issuer, or payment provider, additional time may be required for the refunded funds to appear in the customer's account after the refund has been issued.

This additional posting period is determined by the financial institution and is outside our direct control.

If the original payment method is no longer available, customers should contact us to discuss an appropriate refund arrangement in accordance with payment provider rules and applicable law.

Refund Amount

For eligible standard returns, customers will receive a refund of the purchase price actually paid for the returned merchandise, including applicable sales tax attributable to that merchandise.

As punkoutfit.shop offers free standard shipping on eligible United States orders, there is no original standard shipping fee to refund.

Customer-paid return shipping costs for standard change-of-mind returns are generally non-refundable.

For merchandise that is defective, damaged, or incorrectly supplied due to our error, we will provide an appropriate remedy, including reimbursement of reasonable return shipping costs where applicable.

Any approved partial refund will be clearly communicated to the customer.

Damaged, Defective, or Incorrect Items

If customers receive damaged, defective, or incorrect merchandise, they should contact us promptly at info@punkoutfit.shop.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs where reasonably available

Our customer service team will review the issue and determine an appropriate resolution.

Depending on the circumstances, available resolutions may include:

  • Replacement of the affected product

  • Return at our expense

  • Full refund

  • Partial refund where appropriate

If a refund is approved, the approved amount will be issued to the customer's original payment method within 7 business days after approval.

Customers retain all rights and remedies available under applicable consumer protection laws.

Clothing Size Exchanges

We understand that clothing sizes may not always fit as expected.

Customers wishing to exchange a product for a different size should contact info@punkoutfit.shop within 30 calendar days after receiving the merchandise.

Exchanges are subject to product availability and return eligibility requirements.

If the requested size is available, we will provide instructions for the exchange process.

If the requested size is unavailable, customers may return the eligible merchandise for a refund and place a new order.

For exchanges requested due to customer preference or size selection, customers are responsible for return shipping costs unless otherwise agreed.

If the size received differs from the size ordered due to our error, we will cover reasonable return shipping costs or provide an appropriate prepaid return arrangement.

Non-Returnable Items

Certain merchandise may be excluded from standard change-of-mind returns due to hygiene, safety, customization, or product condition.

Examples may include:

  • Merchandise that has been washed or significantly worn after delivery

  • Items damaged due to misuse or improper care

  • Clothing altered after purchase

  • Personalized or custom-made products where an applicable return restriction was disclosed before purchase

  • Hygiene-sensitive merchandise that cannot reasonably be accepted for resale after use, where the restriction was disclosed before purchase and is permitted by law

Product-specific return restrictions, where applicable, will be communicated on the relevant product page or before purchase.

These restrictions do not override any statutory rights related to defective, damaged, or incorrectly supplied merchandise.

Order Cancellations

Customers who wish to cancel or modify an order should contact us as soon as possible at info@punkoutfit.shop.

We will make reasonable efforts to accommodate cancellation requests before the merchandise is dispatched.

Once an order has been shipped, cancellation may no longer be possible.

Customers may request a return after receiving the merchandise in accordance with our 30-calendar-day return policy.

If an order cancellation refund is approved, it will be issued to the original payment method within 7 business days after approval.

Lost or Undelivered Orders

If an order does not arrive within the estimated delivery timeframe, customers should contact us for assistance.

We will review the shipment status and investigate with the shipping carrier where necessary.

If a package is confirmed lost or undelivered, we will determine an appropriate resolution, which may include a replacement shipment or refund.

If a refund is approved, the approved amount will be issued to the original payment method within 7 business days after approval.

Late or Missing Refunds

If customers have not received their refund after it has been issued, they should first check their original payment account.

Refund posting times may vary depending on the bank, card issuer, or payment provider.

Customers may also contact their financial institution to confirm whether the refund is pending.

If further assistance is needed, please contact info@punkoutfit.shop with the order number and refund information.

Our customer service team will help review the refund transaction status.

Consumer Rights

This Return & Refund Policy does not restrict or exclude any legal rights customers may have under applicable United States federal or state consumer protection laws.

If applicable law provides rights or remedies that exceed the protections described in this policy, the relevant legal requirements will apply.

Contact Information

For questions about returns, exchanges, cancellations, refunds, or order-related concerns, please contact us.

Store Name: punkoutfit.shop
Website: https://punkoutfit.shop/
Email: info@punkoutfit.shop
Phone: +44 7824 852771
Business Address: 6 Fox Lea, Borough Green, Sevenoaks, TN15 8BA, United Kingdom

United States Return Address:

punkoutfit.shop
2572 Drake Street
Montgomery, AL 36108
United States

We aim to provide clear communication and fair assistance throughout the return and refund process.

Policy Updates

We may update this Return & Refund Policy when necessary to reflect changes in our business operations, customer service procedures, or applicable legal requirements.

Any updates will be published on this page.

Policy changes will not retroactively reduce the rights applicable to orders already placed where prohibited by law.

Thank you for shopping at punkoutfit.shop.