Shipping policy

This Shipping Policy explains the shipping and delivery arrangements for purchases made through punkoutfit.shop.

Our standard shipping terms are:

Standard Shipping Cost: Free on all orders
Estimated Delivery Time: 15–20 calendar days

For shipping enquiries:

Email: info@punkoutfit.shop

Free Standard Shipping

punkoutfit.shop provides free standard shipping on all orders.

Customers will not be charged a separate standard shipping fee for ordinary orders where our free standard shipping service applies.

If an optional premium, expedited or other alternative delivery method is ever offered, any applicable additional charge will be clearly presented before the customer selects that service and completes the order.

Estimated Delivery Time

Our estimated standard delivery time is:

15–20 calendar days

Unless a different timeframe is clearly stated on the product page or during checkout, this estimate applies from confirmation of the relevant order.

“Calendar days” include weekends and public holidays for purposes of calculating the stated estimate, although actual carrier movement or delivery attempts may not occur on every calendar day.

Delivery Commitments

We aim to deliver orders within the stated 15–20 calendar-day period.

UK distance-selling rules require traders to tell customers about delivery arrangements and how long goods are expected to take to arrive before an order is placed. Goods must generally be delivered within 30 days unless the customer and trader agree another timeframe.

Our published delivery estimate is therefore intended to provide customers with clear information about the ordinary delivery period associated with their order.

Order Processing

After an order is successfully submitted and payment is accepted, it may undergo processing before dispatch.

Processing may include:

• Payment verification;
• Fraud and security screening;
• Product allocation;
• Stock confirmation;
• Order preparation;
• Packaging;
• Shipping-label preparation; and
• Handover to the relevant carrier or logistics provider.

The overall estimated standard delivery period remains 15–20 calendar days unless a different estimate was clearly communicated before purchase.

Order Confirmation

Customers should receive an electronic order acknowledgement or confirmation using the contact information supplied during checkout.

Customers should review the order information promptly.

If you notice an error in the shipping information, contact:

info@punkoutfit.shop

We will make reasonable efforts to correct information before dispatch, but changes cannot be guaranteed after fulfilment has begun.

Shipping Address

Customers are responsible for supplying a complete and materially accurate delivery address.

The delivery information should contain all details reasonably required by the carrier to complete delivery.

Where relevant, this may include:

• Recipient name;
• Building or house number;
• Street;
• Apartment, unit or flat information;
• Town or city;
• Postcode;
• Country; and
• Contact information reasonably required for delivery.

We cannot guarantee successful delivery where materially incomplete or incorrect delivery information has been supplied.

Address Changes

If you need to change a delivery address after submitting an order, contact:

info@punkoutfit.shop

as soon as possible.

We will make reasonable efforts to assist where the parcel has not yet been processed or dispatched.

Once the order has entered the carrier network, an address change may no longer be technically possible.

Dispatch Notification and Tracking

Where tracking information is available, customers may receive a dispatch or shipping confirmation containing relevant tracking details.

Tracking information may require some time after dispatch to become active in the carrier's system.

The absence of an immediate tracking update does not necessarily mean that a parcel has stopped moving.

Delivery Carriers

We may use third-party postal, courier, fulfilment or logistics providers to deliver orders.

The particular provider may vary according to destination, parcel characteristics, operational requirements and other relevant factors.

A customer's statutory rights against punkoutfit.shop are not removed simply because a third-party carrier is used to perform delivery.

Delivery Delays

Although we aim to deliver within the estimated 15–20 calendar-day period, delays can occasionally occur.

Possible reasons include:

• Severe weather;
• Carrier congestion;
• Transport disruption;
• Public holidays;
• Customs or border procedures;
• Security inspections;
• High seasonal demand;
• Industrial action;
• Incorrect or incomplete delivery information;
• Failed delivery attempts;
• Remote-location delivery requirements; or
• Other events outside our reasonable control.

Where we become aware of a significant delay, we may provide information or assistance where reasonably possible.

Your Rights if Delivery Is Delayed

Nothing in this Shipping Policy removes rights available under applicable UK consumer legislation.

Where delivery is not completed within the agreed period, the customer may have statutory rights depending on the circumstances, including circumstances where timely delivery was essential or an additional reasonable deadline has expired.

We will handle delayed-delivery claims according to applicable law.

Lost Parcels

If tracking information indicates a parcel may be lost, or the order has not arrived within a reasonable period after the expected delivery window, contact:

info@punkoutfit.shop

Please provide your order number and relevant delivery information.

We may investigate the matter with the carrier.

Where a parcel is legally regarded as lost and responsibility remains with us, we will provide an appropriate remedy in accordance with applicable law.

Marked Delivered but Not Received

If tracking indicates delivery but you cannot locate the parcel, customers should first check, where appropriate:

• The immediate delivery location;
• Other household members;
• Building reception or concierge areas;
• Safe places;
• Neighbours where delivery may lawfully have been made; and
• Any carrier delivery notice.

If the parcel still cannot be located, contact:

info@punkoutfit.shop

We will review the information and, where appropriate, work with the delivery provider.

Failed Delivery Attempts

A carrier may make one or more delivery attempts depending on its procedures.

If the carrier provides instructions to reschedule delivery or collect the parcel, customers should follow those instructions within the applicable period.

Where a parcel is returned because the customer supplied an incorrect address, repeatedly failed to accept delivery or failed to collect the parcel, we will determine the appropriate next steps according to the circumstances and applicable law.

Damaged Parcels

If a parcel arrives visibly damaged, customers should contact us as soon as reasonably possible.

Please retain relevant packaging and, where available, provide photographs showing:

• The external packaging;
• The shipping label;
• The affected product; and
• The nature of the damage.

Contact:

info@punkoutfit.shop

These materials can assist us in investigating carrier damage.

Incorrect Items

If you receive a product different from the product ordered, contact:

info@punkoutfit.shop

We will review the order and provide an appropriate remedy.

Customers should not be required to bear necessary return costs for goods sent because of our error where applicable law places those costs on us.

Split Shipments

An order containing multiple products may, in some circumstances, be delivered in more than one parcel.

If an order is split into multiple shipments, parcels may arrive on different dates.

Where separate tracking information is available, it may be provided for each shipment.

International or Cross-Border Fulfilment

Depending on the location of inventory and fulfilment arrangements, some orders may pass through international transport or customs networks before delivery.

Any taxes or charges for which the customer would legally be responsible will be handled or disclosed as required by applicable law.

We will not deliberately impose undisclosed mandatory charges after checkout where doing so would conflict with applicable consumer law.

Customs Delays

Where customs or border procedures apply, delivery may occasionally be affected by inspection or clearance.

We cannot directly control government customs-processing times.

However, any legal obligations that remain with us as the seller are not removed merely because a shipment passes through customs.

Delivery to Secure Locations

Where goods are delivered to an address containing a reception desk, mail room, concierge, parcel locker or other authorised receiving arrangement, delivery to the authorised receiving point may constitute delivery according to the circumstances and applicable law.

Customers should ensure that their chosen address can safely receive parcels.

Risk During Delivery

The allocation of risk during delivery is governed by applicable law.

Using a carrier selected or offered by us does not automatically transfer delivery risk to the customer merely because a parcel has been dispatched.

We do not use this Shipping Policy to exclude legal responsibility for goods while risk remains with us.

Cancellation During Transit

If you wish to cancel an order that has already been dispatched, contact:

info@punkoutfit.shop

We may not be able to physically intercept a parcel already in transit.

Where a statutory cancellation right applies, the customer can still exercise that right according to our Return and Refund Policy and applicable law.

Refused Deliveries

Refusing a parcel does not necessarily substitute for sending clear cancellation notice.

If you intend to cancel a purchase, you should contact us at:

info@punkoutfit.shop

This helps ensure your cancellation is properly recorded.

Returns and Shipping

Change-of-mind returns are governed by our Return and Refund Policy.

Subject to applicable law, customers may be responsible for the direct cost of returning goods when exercising an ordinary change-of-mind cancellation right.

Where goods are defective, damaged, incorrect or otherwise non-conforming, different rules concerning return costs may apply.

Delivery Restrictions

We may be unable to deliver certain products to particular locations where delivery would be unlawful, technically impossible or subject to restrictions imposed by the product, carrier or applicable regulations.

Where an order cannot be fulfilled because of a delivery restriction identified after purchase, we will provide an appropriate remedy, including reimbursement where required.

Force Majeure

Events outside our reasonable control may temporarily interfere with delivery.

Such events may include extreme weather, natural disasters, major transportation interruption, governmental restrictions, industrial disputes, communications failures and other extraordinary events.

Nothing in this section limits statutory rights concerning delayed or failed delivery.

Customer Support

If an order appears delayed or you have a shipping question, contact:

punkoutfit.shop
Email: info@punkoutfit.shop

Please include your order number wherever possible.